Terms & Conditions & Frequently Asked Questions
Terms & Conditions:
- Tickets may not be packaged or used for any commercial purposes including advertising, promotions or as a prize in any competition. Tickets cannot be used to enhance the demand for any goods and services or as a part of a hospitality and travel package without permission from WOW Ltd management.
- Tickets are non-refundable but transferable subject to availability and fees.
- Tickets cannot be offered, provided, resold or transferred at a premium.
- WOW Ltd reserves the right to remove intoxicated or disorderly people.
- Photography, filming and recording are strictly prohibited. Mobile phones must be turned off.
- Please be seated 30 minutes prior to the show. Late arrival may result in non-admittance until an appropriate break in the show. Venue opens and pre-show entretainment begins 1 1/2 hours prior to show start.
- Food and beverages available.
- The right of admission is reserved and breach of any of the above terms and conditions could result in non-admittance.
By purchasing tickets from WOW® Ltd and our authorised agents Air New Zealand and onCue you are protected from purchasing lost, stolen or counterfeit tickets.
American Express special offer: Use your American Express Card to purchase your tickets and you'll automatically go into the draw to have the value of your tickets refunded. Winner will receive refund for up to 6 tickets purchased between 15 March 2010 and 3 October 2010. Winners will be drawn on 30 October 2010 and amounts will be refunded to the American Express Card the tickets were purchased on within 4-6 weeks*.
*Full terms and conditions below.
WOW Security Policy:
Our website uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information.
Your personal information will be used to supply you with Montana WOW® Awards Show tickets or WOW® merchandise. If agreed, it may also be used to inform you about WOW® events, products and services. Your personal information will not be on-sold to any other company or individual.
Additional costs:
A handling fee of $6 applies to all ticket orders.
Mailed tickets cost an additional $2.
Couriered tickets cost an additional $6 (within New Zealand only).
Please note these additional costs are per order NOT per ticket.
WOW® VIP Tables - $6 booking and post or courier fee.
Frequently Asked Questions:
What is the preferential sales period?
The preferential sales period opens on 1 February when anyone can get first pick of the best seats in the house. Please note that for each booking of up to six tickets there is a $25 preferential fee. For example, a booking of 10 tickets would attract a total preferential fee of $50. General ticket sales commence 15 March.
How do I contact World of WearableArt™ Ticketing?
Email: tickets@worldofwearableart.com,
Phone: +64 3 547 0859 or 0800 4 WOW SHOW option 2 (0800 496 974)
Fax: +64 3 547 0324
Mail: WOW® Ltd, P O Box 9037, Annesbrook, Nelson 7044, New Zealand
How do I contact World of WearableArt™ about WOW VIP Hosting?
Tanya Beswick - VIP Hosting and marketing Co-ordinator: hosting@worldofwearableart.com
Phone: +64 3 548 9299 extn 0 or 0800 4 WOW SHOW (0800 496 974).
When and where is the 2010 Montana WOW® Awards Show and what time does it start?
The show venue is the TSB Bank Arena, Queens Wharf, Wellington, New Zealand www.wellingtonconventioncentre.com. Shows start at 8:00pm except Sunday night shows which start at 5:00pm. The audience must be seated 30 minutes prior to the show start. Latecomers are admitted at WOW®'s discretion.
WOW® VIP Tables - Guests arrive at 6:15pm and are seated at 6:30pm
What time should I arrive at the show venue?
We suggest that you arrive an hour before the show starts to enjoy the pre show entertainment, merchandising and tasty pre-packaged food, wine and coffee on offer. The doors open 1½ hours before the show starts.
What if I lose my ticket?
WOW® Ltd can replace lost tickets for a fee of $8 per booking.
How do I pay if I don't have a credit card?
You can send a cheque to WOW Ltd, P O Box 9037, Nelson 7044 or pay direct into our bank account. Please use your ticket request number as a reference with your payment.
WOW Account Number: 03-0751-0298952-00, Bank: Westpac, Branch: Richmond.
WOW® VIP Table payments are by prior arrangement only.
When will I get my tickets?
Once your ticket request has been processed we will mail or courier your tickets to you within 5 working days. If your request is not available WOW® will contact you to discuss other options. If you have not received your tickets within 15 days please contact us.
WOW® VIP Tables are confirmed within 48 hours upon receiving your order. WOW® allocates specific table sites and will courier the tickets closer to the show.
Will you send tickets overseas?
Yes, but please ensure your address details are 100% correct.
Is there a discount for students, senior citizens, children or groups?
Sorry, no discounts apply.
Can you accommodate wheelchairs and other medical issues?
There is limited wheelchair seating. You can make your wheelchair booking request in the comments box of the online or manual order forms. For all other medical conditions that may affect where you are seated please also use the comments box when booking. WOW® will endeavour to accommodate your request.
For WOW® VIP Table bookings please contact hosting@worldofwearbleart.com
Can I take photos, video footage or use my cell phone during the show?
The use of videos, cameras, tape recorders and cell phones is strictly prohibited within the show venue. Should any of these devices be used, our front of house staff will confiscate them for the duration of the show and delete any footage you may have taken. They will be returned to you after the Show. Cell phones must also be turned off.
What parking facilities are available?
There is covered metered parking below the TSB Bank Arena.
* American Express 'Win The Value of Your Tickets Back' Promotion Full Terms and Conditions.
1. Information on how to enter this promotion forms part of these terms and conditions of entry.
2. Entry is only open to American Express New Zealand Cardmembers (Card number commencing with 3774) and whose Account(s) is current and in good standing.
3. Entry is automatic when you purchase World of Wearable Art TM Awards Show 2010 tickets at www.worldofwearableart.com using a New Zealand issued American Express Card.
4. Promotion commences 15 March 2010 and closes 11.59pm 3 October 2010. The draw will take place at 12.00 noon 31 October 2010 at 12 Shelley St Sydney NSW 2000 Australia. The winner will be notified on 5 November 2010. Confirmation will be sent to the winner by mail after this date.
5. This prize is not transferable or exchangeable and cannot be taken as cash.
6. The prize includes a refund onto your American Express Card for the total cost including booking fee of up to a maximum of 6 tickets purchased. Maximum prize value is $2100+GST.
7. Any additional expenses to that describe above (including any travel to and from the show) is the responsibility of the prize winner.
8. American Express shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained as a result of accepting the prize except for any liability which cannot be excluded by law.
9. Employees and their immediate families of American Express and World of Wearable Art Ltd and their agencies associated with this promotion are ineligible to enter.
10. The winner agrees to participate in reasonable promotion and marketing activities as requested by American Express.
11. Judges' decision is final and no correspondence will be entered into.
12. The promoter is American Express International (NZ) inc. Principal place of business in New Zealand, 600 Great South Road, Ellerslie, Auckland, 1051.
